As of Sept. 30, 2016, members will view and make changes to their coverage through the MyBenefits website at mybenefits.illinois.gov [1]. Members will access this website by using the ID assigned by the Department of Central Management Services. If a member does not have their ID and wishes to log in, they will be able to retrieve it through the website’s self-authentication process. Members will also have the option to call a State of Illinois Group Insurance customer service representative for further assistance or to enroll over the phone, Monday – Friday 8:00 a.m. – 6:00 p.m. CST, toll free at 1-844-251-1777 or TTY toll free at 1-844-251-1778.

Access to Frequently Asked Questions

• Log into MyBenefits
  [2]
• Select your insurance group
• Click on "Provider Directories and Helpful Information"
• Once here you will have access to a variety of helpful topics including their FAQs