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Insurance Frequently Asked Questions

As of Sept. 30, 2016, members will view and make changes to their coverage through the MyBenefits website at mybenefits.illinois.gov [1]. Members will access this website by using the ID assigned by the Department of Central Management Services. If a member does not have their ID and wishes to log in, they will be able to retrieve it through the website’s self-authentication process. Members will also have the option to call a State of Illinois Group Insurance customer service representative for further assistance or to enroll over the phone, Monday – Friday 8:00 a.m. – 6:00 p.m. CST, toll free at 1-844-251-1777 or TTY toll free at 1-844-251-1778.

Access to Frequently Asked Questions

  • Log into MyBenefits
    [2]
  • Select your insurance group
  • Click on "Provider Directories and Helpful Information"
  • Once here you will have access to a variety of helpful topics including their FAQs

Source URL: http://surs.com/insurance-frequently-asked-questions

Links
[1] http://mybenefits.illinois.gov
[2] https://mybenefits.illinois.gov/