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Call Center Assessment and Roadmap

Call Center Assessment and Roadmap

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Posted: 
December 11, 2015

The State Universities Retirement System of Illinois (SURS) is requesting proposals from an independent consulting firm to review our current customer contact capabilities including call center, web applications and other communications channels and to help us develop a roadmap leveraging current and new technologies to create efficiencies and improve customer satisfaction with our 229,000 members.

Document Name Date
Pages
SURS Call Center Assessment and Roadmap RFP 2015 12/14/15
13

Schedule

Description Date
Date RFP Issued December 14, 2015
Deadline for Submitting RFP Response January 11, 2016
Proposal Evaluation January 12 - January 15, 2016
Consultant(s) Selected January 18, 2016
Anticipated Contract Start Date February 1, 2016
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