Member Service Representative - Retirement Team

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Main duties:

  • Analyze data submitted by SURS members, employers, and reciprocal systems
  • Determine eligibility and compliance with Illinois Pension Code
  • Process, calculate and approve retirement claims
  • Calculate and approve Final Average Earnings (FAE) bills
  • Provide customer service to SURS stakeholders
  • Correspond via email and phone with SURS employers and reciprocal systems
  • Participate actively as a member of the Retirement Team

Desirable Credentials and Qualifications:

  • Bachelor’s degree in related field, or associate’s degree and at least one year of customer service experience, or high school diploma with three years of customer service related experience
  • Detail oriented
  • Strong mathematical background
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Enjoy working in a team environment


  • Insurance benefits, including medical, vision and dental
  • Participation in SURS retirement plan
  • Paid vacation, sick leave and 11 paid holidays
  • Business casual attire

Apply for this Position

Applicants should submit a completed SURS application, current resume, and a dated cover letter to

SURS is an Equal Opportunity Employer.