Retirement Team - Member Service Representative

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Wonderful opportunity for someone with strong mathematical skills who enjoys working with numbers!

Main duties:

  • Analyze data submitted by SURS members, employers, and reciprocal systems
  • Determine eligibility and compliance with Illinois Pension Code
  • Process, calculate and approve retirement claims
  • Calculate and approve Final Average Earnings (FAE) bills
  • Provide customer service to SURS stakeholders
  • Correspond via email and phone with SURS employers and reciprocal systems
    (Most member calls are handled by our call center.)
  • Participate actively as a member of the Retirement Team

Preferred qualifications:

  • Bachelor’s degree in business, accounting or related field preferred; or minimum of three years applicable work experience
  • Detail oriented
  • Strong mathematical background
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Enjoy working in a team environment


  • Insurance benefits, including medical, vision and dental
  • Participation in SURS retirement plan
  • Paid vacation, sick leave and 11 paid holidays
  • Business casual attire

Apply for this Position

Applicants should submit a completed SURS application, current resume, and a dated cover letter to This position is subject to a background check as terms of hire.

SURS is an Equal Opportunity Employer.