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Call Center - Member Service Representative

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Main duties:

  • Respond to member calls and emails in SURS high-volume call center
  • Participate in SURS comprehensive training program that will equip you with a broad knowledge base in all areas of SURS benefits, including retirement, disability, death and survivor benefits
  • Provide customer service to SURS members, employers and other stakeholders
  • Process, calculate and approve refund claims
  • Serve as a liaison between the call center and other SURS process teams
  • Participate as an active member of the team

Preferred qualifications:

  • Bachelor’s degree in related field, or associate’s degree and at least one year of customer service experience, or high school diploma with three years of customer service related experience
  • Excellent phone etiquette
  • Excellent written and verbal communication skills
  • Desire to learn, grow, and contribute to the team and organization
  • Enjoy working in a team environment

Benefits:

  • Insurance benefits, including medical, vision and dental
  • Participation in SURS retirement plan
  • Paid vacation, sick leave and 11 paid holidays
  • Business casual attire

Applicants should submit a completed SURS application, current resume, and a dated cover letter to Humanresources@surs.org. This position is subject to a background check as terms of hire.

SURS is an Equal Opportunity Employer.

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