Member Service Representative - Call Center Team

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The State Universities Retirement System (SURS) is one of the five state-funded retirement plans that provide retirement, survivor, death and disability benefits on behalf of more than 227,000 members from 61 employers in Illinois, including state universities, community colleges and state agencies. SURS administers benefits and oversees a large, investment program with assets approximating $20.3 billion as of June 30, 2017.

Main Duties and Responsibilities:

  • Provide customer service related services to SURS members, employers, contacts, member contacts and outside entities
  • Completion of housing, bank, mortgage and Social Security verifications
  • Serve as a process resource for the team
  • Calculate and approve refunds

Apply for this Position

Applicants should submit a completed SURS application, current resume, and a dated cover letter to This position is 100% time. The percentage time of this position is not negotiable. This position is subject to a background check as terms of hire.

SURS is an Equal Opportunity Employer.